In 2006
65% of all wireless
complaints filed with
the FCC2 dealt with billing issues.
|www.bbb.org/aboutfstat2004.asp|
1FCC Consumers Governmental Affairs
In 2006 the Better Business Bureau1
tracked more complaints about cellular telephone service, equipment
and supplies than any
other industry. Wireless
complaints focused on:
•Problems with bill set-up and access
•Problems with
billing accuracy
•Failure of the bill to reflect changes,
i.e., a credit or
rate plan change
'
Better Business Bureau
2004 Top Ten Complaints
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Industry Info
A few things you should know…
Gartner, in
their 2005 Marketscope on Telecom
Expense Management states the
following:
"Telecommunications assets are, for
most organizations, the least understood
and least managed source of IT direct
costs"
"Unfortunately, many companies
relegate the management of
telecommunications assets to business
lines and regional offices managers.
These managers are not equipped or
experienced to manage this function and
their inexperience results in the
following
Manual processes to deal with
thousands of invoices for hundreds
of contracts, leading to a high cost
of management and opportunity cost
lost because of improper management
Paying invoices without auditing
them, leading to paying misapplied
rates, taxes or any myriad other
charges (for example, marketing)
Managing assets poorly, leading to
payment on stranded assets"
In-Stat,
a Market Research Firm, in its recent
research states:
"Businesses in the United States are
wasting in excess of $2 billion each
year by not paying their mobile
employees’ wireless bills"
"The cost in employee time spent
filling out expense reports and lost
productivity due to self-restraint in
using wireless service amounts to $2
billion each year under a conservative
estimate"
“The message to businesses of all
sizes is that the only effective method
to pay for mobile services is to pay for
company-driven use and accept incidental
personal calls,” Hughes said. “It’s the
‘right thing to do’ for businesses,
their customers, their employees and the
carriers.”
Our mission: to reduce your costs by providing your business an automated solution to simplify and manage their wireless telecom expense
