Lately we seem to have been inundated with incompetent, error-prone and rude service providers.
So many organizations these days grow fast and forget what customer service is all about. We have had that problem as paying customers who seemed to be an inconvenience to our product or service providers (“man, business would really be great if it wasn’t for those pesky customers”). We thought we were paying for both products and services and at the very least expected to get basic service and some resolution if things go wrong.
It continues to amaze me how companies can provide not only lesser service but can be rude and “so what” about treating customers with respect. Here are some of the recent statements I have heard from service or product providers:
- “I did not know that, I am not a mind reader, you know…”
- “You are not my biggest customer.”
- “I was supposed to have the day off today.”
- “Your device is broken? Just turn the phone off and turn it back on again, that will fix it.”
- “Can you please hold?”
- “Can you please hold? ‘CLICK’ ”
- Me: “Please transfer me to your supervisor” ….service provider: ‘CLICK’
- “That is not how we do things here…”
And my favorite: “We can’t do that”
Some providers, however, have been excellent at service and those are the organizations we will continue to support. The experience is one you want to repeat and continue to use for products and services in the future.
Here at The Bill Police, it really burns our toast when customers are not treated well. Because we are a managed service, that is, of course our job, but it is also our pleasure. Providing an important and meaningful service is one thing, but truly being able to add value and make an impact on a daily basis to meet the needs of an organization is another layer of icing on the cake. We love our customers and believe we provide valuable service to them; it is rewarding when you work with great customers who really get it.
Thank you, our treasured Bill Police customers!