On December 30, President Trump signed a law to reduce Robocalls. The new law helps officials with identification of callers, tighten up penalties and and increase transparency.
What are Robocalls and how big is the […]
We have seen lots of bills this past month containing incorrect Billing for Verizon Cloud.
What is Verizon Cloud?
Verizon Cloud is storage system offered by Verizon to back up and sync your contacts, photos, videos.
What’s it […]
We love to say “wait for it…..” especially when it means money in your pocket.
In our earlier blog, we discussed the terms “unlimited” and “throttling” and discuss the on-going lawsuits here.
The FTC claims ATT […]
Want to know all about Wireless Taxes and Surcharges?
Bill Police is in the News as a Subject Matter Expert for ABC: Take a look
We recently have been ordering new iPhone Xs for customer and many are still back ordered.
While you are waiting for yours, you may want to get a case. The new iPhone has earned the […]
We know you are all up-to-date on the latest iPhone release and wouldn’t dream of being any more of an equipment expert than you all. But, we did think this is a great opportunity […]
Well our competitors are again making a good name for everyone in the Expense Management space — so much so that you still have a chance to get in on the Class Action Lawsuits […]
Its been awhile in coming but we are beginning to see long awaited credits post to Bill Police Client Accounts.You may recall ATT was sued for several dastardly behaviors — see the original post […]
This is it. The zenith, the Big Kahuna, the Game of the Year for all the marbles….the Superbowl. And what better time to engage in a little cool geek trivia?
If there become […]
Verizon’s highest data users — defined as subscribers regularly gobbling over 200 GB per month — must switch to a limited data plan or risk having the device disconnected.
Users affected are receiving notifications. Verizon […]
Apple Users Beware:
With every software update iOS 9 and later, Wi-Fi Assist is automatically Enabled on Apple Devices.
Wi-Fi Assist allows users to stay connected to the Internet even with a sketchy Wi-Fi Connection (e.g. […]
It is official: Samsung will send a software update to Galaxy Note7 devices to make them inoperable starting December 19th.
There are still 130,000 of you out there using your Note 7s so this […]
One doesn’t usually think about the Earth and Wireless in the same sentence, but the Internet Of Things (IoT) is helping Things to come together Wirelessly over the Internet to improve our planet.
Lets start with […]
Just like THIS SIGN, carrier marketers are sneaky brilliant advertisers. We have heard so many Carrier Quips that just end up being funny, we sometimes like to make a list. So, here it is, […]
Join us for our Session, “Navigating Wireless Big Data to Improve Efficiency and Reduce Cost” at Data4Decisions, March 22-24 in Raleigh, NC
We are excited to be presenting “Navigating Wireless Big Data to Improve Efficiency and Reduce Cost” at the Data4Decisions conference in Raleigh NC March 22-24.
BPI will be exhibiting at Data4Decisions 2016, an event specially […]
There’s always that one person (or ten) that says… but I didn’t get the message. The message was sent, but it was not a 100% reach. So what’s the solution? It could be that […]
Our mobile society sure embraces new technology. We’ve got to try it, test it. Will it deliver the performance we need for the right price? It seems remarkably similar to taking a new car […]
Where do your current initiatives and service providers fit? Lower left or the coveted upper right? As leaders, you have probably seen Gartner’s Magic Quadrant in several variations. Each quadrant illustrates an area of […]
AT&T customers with grandfathered unlimited smartphone data plans are going to see their rates unlocked and hiked in February. The company says it is bumping up its rate by $5 a month to enable […]
Google is certainly letting its wireless aspirations be known as it ramps up device accessibility and compatibility for Project Fi: its wireless service that is delivered utilizing two of the cellular giants Sprint and […]
You’ve been phubbed. You know…when you are sitting at dinner chatting with a friend and he picks up his phone and starts texting away…totally oblivious that he is ignoring you…phubbed.
Baylor University Professor James A. […]
Whoop, there it is! As in, there’s the major hack that wireless experts have been predicting for some time now. Apple phones have been hacked and the results aren’t pretty, that’s for sure.
This may […]
Did you hear? Verizon is going to be testing 5G in 2016 and hopefully rolling out the technology that year as well. Nokia Networks is also hopping on the train and promising to have […]
Phones, while necessary to business operations, aren’t cheap. That’s why it’s important to take a certain set of steps so you can save and still get a quality phone that won’t break after a […]
With every iOS release by Apple, there is some hesitation that causes users to hang on the older version before switching to the newest version. The reason is bugs. No, not the creepy, crawling […]
Its no surprise that Wireless remains one of the most complained about industries!
Somehow, right up there with erectile dysfunction and cable companies, wireless companies are one of the industries with the least satisfied customers. […]
While we want to wish you all a Happy, Healthy and Cost Saving New Year, here is one thing we think would be a good resolution for some users: Practice Safe Texting!
Whoops! This […]
Make sure to check out the announcement on Verizon’s Share Everything Plan for Business.
This plan, like the Share Everything Plan (the start of shared data plans), has a primary line charge and then each […]
Some days we really fail to understand the carriers. Upgrade fees from Sprint have been at $36 while AT&T has just raised its fee from a recently implemented $18, to a whopping DOUBLED $36!
We have to love their name: the Android Police. They have discovered a problem with HTC phones where personal data can be exposed to any app that accesses the internet. (yikes!)
Sprint reports that their upgrade fee has risen to $36 for upgrades (all upgrades are subject, that is).
The funny thing to us is that Sprint shared it under the guise of a new upgrade […]
AT&T is doing away with the 1000 message plan @ $10.00 which applies to all users who text. Now, AT&T customers will only have one message plan option: unlimited messaging at $20.00. Here is what ATT is saying...
And interesting development: AT&T has ended their A-list September 1st, poof! For those of you who are not Bill Police clients, the A-list was an AT&T program which allowed for EACH PHONE to have their top 10 numbers called to be added into a program which rated these calls as mobile–to-mobile calls, thereby reducing peak minutes. Because your voice charges are based off peak minutes in your pool, if you reduce your pool you will reduce the access fee you pay. Translation: Mobile-to-mobile minutes reduce your bill.
Verizon Wireless recently announced a class action lawsuit for users on “America’s Choice II” calling plans. The settlement applies to all Verizon customers from February 21, 2005 who had the America’s choice II […]
Hey Everyone! Its tax time again and we wanted to remind you of a tax relief benefit given to companies paying their employee mobile phones. Here are links two great articles from Philip Redmond (Gartner Research) that will help explain these specific tax benefits and what they can do for your business. Hope you find this helpful during this 2011 tax season!
This is a new rate plan available from AT&T to obtain Mobile to ANY Mobile minutes via the unlimited Messaging Plan. This plan was available previously for certain rate plans; however, now it is available to customers with generally available Business Pooled plans. It is important to note that we have learned that this feature is also available on the unpublished add-on plans which are only available to pre-approved enterprise customers. The details are the following:
Here's the latest on the phishing scam where fraudsters are utilizing an auto-dialer mechanism and calling phone numbers (both customers & non-customers) with an automated message stating something to the effect of: This is Sprint PCS and your account has been flagged with fraud and in order to resolve the fraud, you will need to enter your account PIN & zip code at the prompts in order to begin resolving the fraud incident.
Last week's devastating earthquake and tsunami prompted an untold number of long-distance calls and text messages from people reaching out to family and friends in Japan. Carriers have subsequently announced they will help by offering free calls and text messages from the U.S. to Japan. Good for the carriers and thanks goes out for the effort.
So what Verizon was calling "unlimited lightning fast 4G" is not exactly so unlimited anymore. The wireless carrier is now throttling the top 5% of their data subscribers based on usage. That is, any Verizon smart-phone user who uses an “extraordinary amount of data” will see a slowdown in their data-transfer speeds for the remainder of the month and the next billing cycle”. Yikes. And we thought Verizon was going to compete with “those other carriers” who offer limited data plans. To add fuel to the fire, Verizon did not announce this to their millions of subscribers via press release, email or text message. Instead, the news ended up being leaked by a blogger who stumbled across a well-hidden PDF disclaimer on Verizon's website.
Verizon has now announced NEW data rates for tablets, hotspots, note/netbooks for US subscribers.
Although not much has changed, one thing of particular significance is the fact that Verizon is now including a dedicated […]
AT&T CUSTOMERS! AT&T is now adding additional charges for “new” customers. While we see the text says “new”, we have existing AT&T users who are being assessed this charge and for whom we will go back and obtain credits.
On December 21st and 22nd, Skype experienced a massive global blackout which left millions of users without a way to, well, “Skype” with colleagues and loved ones right before some major holidays.
What happened next is something that will go down in the wireless/global telecom history.
Skype did the most reasonable thing anyone could have imagined…they credited the accounts of paying customers who were left without service. And they did so through a blog post.
If you handle wireless billing and invoices as much as we do, you’d know that each month, there can be an incredible amount of billing errors on behalf of the wireless carrier. What’s more interesting is that if these errors are not caught, you or your organization ends up paying them. Sadly, this is a very typical occurrence.
Remember a couple month’s back when Verizon Wireless announced they were refunding $90 million in wrongful data charges?
Well we asked Verizon to shed some more specific light on this wrong charges settlement. After several weeks of email correspondence, we finally received a reply. Well, here ya’ go folks, straight from the horse’s mouth. […]
Been inside your local retail wireless store lately? If so, while you browsing all the new shiny new devices you probably noticed something – the serious lack of “feature" phones. In fact, did you notice what devices the majority other people were buying, or having serviced? You guessed it - Smartphones.
Sure, you probably have more important things to think about than your wireless cost...it's not exactly an exciting topic. But think about it, how many other expenses have risen as quickly as wireless over the last 5 years? It's easy to overlook considering the high levels of increased productivity that wireless mobility brings to a corporation. However, this increased productivity comes at a significant (and sometimes unnecessary) cost.
Here goes the long awaited data plan changes…… Carriers have been warning for awhile now that the ALL YOU CAN EAT plans are going away and here we go. ATT announced recently that it is doing away with the UNL plans and will set the new top level of KB usage at 2GB. Currently, according to AT&T, 65% of their smartphone customers use less than 200MB per month — although this is well below what we see from the average enterprise customer. Additionally, AT&T says that only 2% of the users use over 2GB per month.
The CTIA-The Wireless Association survey reports that as of December 2008, the industry recorded more than 270 million wireless users. Year over year increase of nearly 15m subscribers! The 12-month record was in 2005 when 25.7m new users came on line.
A trial using GPS-equipped mobile units provides a picture of freeway speeds. Now — how to get the information to motorists.
By Steve Hymon, Los Angeles Times Staff Writer February 09, 2008 A fleet of 100 cars rolled onto a Bay Area interstate Friday to begin perfecting a tool that could one day transform the lives of commuters around the world. Maybe. With San Francisco Bay shimmering to the west, university students drove the cars all day back and forth along Interstate 880.