How many wireless devices are you paying for that are not being used at all (no voice, no data and no text usage)? We call these “Zero Users” and they have a heck of an impact on a corporate wireless bill. But what can be done?
Take a look at a Bill Police Zero User Case Study below (this is real data; we cant make this stuff up!)
The Blue Line represents the dollars spent on Zero Users and the Red Line represents the Total Bill Spend. Clearly the Zero Users have a big impact on the Total Spend.
Before Bill Police management, the dollars wasted on Zero Users was Significant and represented a majority of the Client Wireless Invoice. On average, before management, Zero Users represent about 10-20% of a typical wireless invoice. This may be due to broken devices, employee turnover or duplicated devices not needed but are being paid for every month.
After collaboration between Bill Police and the Client (through trend reporting, User Text Alert Messages from BP, and Client interventions), Zero Usage dollars decreased to about 1% of the Total Bill. With management, BP can usually get dollars spent on Zero Users to about 3% of the Total Invoice.
Keep in mind, this is a process — like watching a plant grow — so Zero Users wont be gone overnight; there are many factors to weigh: are these users still under contract? If so, what are termination fees? Is it better to ride out the contract and redeploy or suck up the one time fee? All factors needing to be determined before a final action and all these factors change every month so you need to be re-examining each month.
Whatever the reason for Zero Users in your organization, there are successful ways to manage these users to significantly decrease the cost. If you are managing your bill (or you have help), this cost WILL go down and therefore so will your total wireless spend. How much are YOU spending on Zero Users?
Still Protecting Your Wireless Rights……….especially WT today……………..