Recently we have had some enlightening discussions about what wireless management is and most certainly what it is NOT.
We were shocked by some of the things we heard and wanted to address it directly to clarify some concepts in the industry.
First, take a look at this article where one of our “Competitors” (not really, especially after this article) is getting sued for Error and Fraud:
The article states that the company is suing for cancellation of the contract, damages and legal fees. So far, they are saying what was promised versus what was actually delivered was:
This means that the customer cost was almost a quarter of a million dollars (!) more than the savings and charges estimate. No wonder some companies look at us suspiciously when we say we can really save them lots of money.
Two other potential clients told us:
- They dropped their expense management vendor because all they ended up being was a highly paid bill service AND — unbelievably — the vendor neglected to pay their bills for several months resulting in the client having services threatened to be cut off!?!
- A vendor continued to charge services for fees long after any savings was realized. The vendor saw it as a simple “tax” on their phone bills providing no value, no reporting and certainly no savings.
We really can’t believe it when we hear those things and it really chaps our ass. This is the kind of thing that gives genuine Expense Managers a bad name and really chapped asses.
As a result of this, we are going to soon publish a new White Paper: “What every IT Exec Needs to know: How to Tell if You are Right for Expense Management”. Here’s a relevant sneak peek:
You have been scoping out a variety of wireless expense management companies and here are some things to consider:
- Do they have a unique system that consistently achieves results for clients?
- Do they specialize in expense management exclusively?
- Do they provide a guaranteed savings program?
- Do they have a proven history of direct cost savings?
- Do they have referenceable customers who can understand and state those savings?
- Do they have proprietary software that delivers key analytics for strategic decisions?
- Do they provide full managed services at no additional cost per month?
- Do they provide full RFP services at no additional cost?
The answer to all of the above questions should be yes when looking for a qualified firm.
But the most critical question of all is this one…
- Do they receive $ from wireless carriers for activations? This is a big red flag if they do because the carrier is paying them too and most likely more than you are paying them. Be careful where their loyalties reside.
Look for a company that is carrier independent because otherwise, you are not sure who is being best represented at the Carrier Contract Negotiation table!
OK, that gives you an example and of course, you can always talk to us for any assistance
Still Protecting your Wireless Rights……..