You may recall earlier news about iOS9 Wi-Fi Assist and how it could cost you big if you didn’t disable this default setting. Nationwide, customers were unaware that Wi-Fi Assist was automatically switching them from Wi-Fi to cellular data when signals were weak. When did they find out? Well when the bill came, of course! In fact, The Bill Police has identified many users who could have been affected. Combined, the financial impact of charges to subscribers tallies more than five million dollars, and has spurred legal action.
The software feature, Wi-Fi Assist, is intended to give customers a seamless experience. The problem is that that the default setting for this auto-switch has resulted in large data overuse charges to mobile phone customers. Subscribers and corporations alike don’t know they are being bumped off of Wi-Fi until their cellular bills arrive. Foul. That’s not a fair way to learn about a new feature, and now Apple is facing another class action lawsuit due to ‘negligent misrepresentation.’
The lawsuit contends that Apple did not adequately make customers aware of the issue until complaints and articles surfaced after the fact. For them the notice came too late. The bill had arrived.
For companies and individuals who have smaller data plans, the impact of this can really add up. To keep costs contained, iOS 9 users should adjust their settings. We share how in our original story: iOS9 Is Here! And It Is Going To Cost You Unless You Turn This Feature Off.
If you have questions about saving your company money through the auditing, optimizing, or managing of your wireless services, please click here to contact The Bill Police.
Still Protecting Your Wireless Rights…
Good link for more information: http://9to5mac.com/2015/10/24/apple-wi-fi-assist-lawsuit/